For any general enquiries about the Lancashire Wellbeing Service, and to make a referral via the phone, please call 03450 138 208.
Lines open Monday to Friday (excluding Bank Holidays) 8am to 6pm.
Outside of the above times, the service will be manned by an answering machine where you may leave your details and we will contact you on return to work. All enquiries are confidential and will be replied to within 48 hours.
The Lancashire Wellbeing Service is not for crisis or emergency situations.
If you need an emergency service dial 999.
If you feel you are in crisis, experiencing feelings of despair or are suicidal, contact the Samaritans on 116 123 (this is a free number from any phone).
You can also call your GP.
Lancashire Wellbeing Service,
Edward VII Quay,
Ashton on Ribble,
Please note this address is for correspondence only.
As part of our aim to continuously improve the quality of our services, we need to know what you think about the services that we provide. We want to hear any compliments or comments that you may have, so we can learn from what we’re already doing well, and continue to improve with your feedback.
So, if you are satisfied with the service you have received from us we would love to hear from you. You can tell us about your positive experience by completing our online compliments form:
We recognise that things may not always go as you would like them to and when that happens we want to hear about it. Whatever your concern is, it will be treated confidentially and sensitively. We assure you that making a complaint will not adversely affect the care we provide.
If something happens which causes you concern, we would like to try and put it right straight away. Please speak to a member of the Lancashire Wellbeing Service team first and we will make every effort to address your concerns and sort out any problems.
You can contact us on 03450 138 208.